FAQs
1. What payment methods do you accept? We accept major credit cards including Visa, Mastercard, American Express, and Discover. We also accept PayPal for secure transactions.
2. How can I track my order? Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery.
3. What is your return policy? We offer a hassle-free return policy within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached. Please refer to our Returns & Exchanges page for detailed instructions.
4. Do you ship internationally? Yes, we ship worldwide! International shipping rates may vary based on location and order size. Please note that customs duties and taxes may apply, which are the responsibility of the recipient.
5. How do I determine the right size for me? Our sizing chart can be found on each product page to help you choose the correct size. If you have any further questions or need assistance, feel free to contact our customer support team.
6. Can I modify or cancel my order after it has been placed? We process orders quickly to ensure prompt delivery. Therefore, modifications or cancellations may not always be possible. Please contact us immediately after placing your order, and we will do our best to accommodate your request.
7. How can I contact customer support? For any inquiries or assistance, you can reach our customer support team via email at [email protected] or through our Contact Us page. We strive to respond to all queries within 24 hours.
8. Are your products ethically sourced and manufactured? We prioritize ethical practices and sustainability in our sourcing and manufacturing processes. We work closely with our suppliers to ensure fair labor practices and environmental responsibility throughout our supply chain.
9. Do you offer wholesale or bulk ordering? Yes, we offer wholesale options for businesses and organizations interested in purchasing our products in bulk. Please contact our wholesale team at [email protected] for more information.
10. How can I stay updated on new arrivals and promotions? To stay informed about our latest products, promotions, and exclusive offers, you can sign up for our newsletter at the bottom of our website. You can also follow us on social media for regular updates.